Privacy Policy

1. Introduction

Trackit is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our app with Shopify.

2. Information We Collect

We collect information you provide:

• Shopify store credentials and API access
• Configuration settings and preferences
• Event data from your store (orders, conversions)
• Email address for support
• App usage analytics and error logs

3. How We Use Your Information

We use your information to:

• Process and track conversions across your platforms
• Provide and improve our services
• Send support and service updates
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Sharing & Third Parties

We share data with these platforms as you configure them:

• Google (GA4, Google Ads, Google Tag Manager)
• Meta/Facebook (Facebook Ads)
• TikTok (TikTok Ads)
• Snapchat (Snapchat Ads)
• Pinterest (Pinterest Ads)
• Microsoft (Microsoft Clarity)

We do NOT sell your personal data.

5. GDPR & CCPA Compliance

For EU Users (GDPR): We process data as a Data Processor. You retain control over customer data. We implement consent mode for EU visitors and comply with GDPR requirements.

For California Users (CCPA): You have rights to access, delete, and opt-out. We do not sell personal information.

6. Data Security

We protect your data with:

• SSL/TLS encryption for data in transit
• Secure API authentication
• Regular security audits
• Access controls and monitoring
• Compliance with Shopify security standards

7. Data Retention

We retain conversion data while your account is active. Configuration settings are stored until you delete your account. Support records are kept for 12 months. Server logs are kept for 30 days. You can request data deletion at any time.

8. Your Rights & Choices

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of tracking via consent mode
• Export your configuration
• Disable the app anytime

Contact us at: trackit778@gmail.com

9. Cookies & Tracking

We use cookies for app functionality and authentication. We use pixels to track conversions on your store. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification. Your continued use of Trackit means you accept the updated policy.

Contact Us

Email: trackit778@gmail.com

Response Time: Within 48 hours